harpin AI
Resolves the same customer across half a dozen systems in real time, then pushes what it learns back out.
Highlights
- Real-time identity resolution that builds a single, trusted customer view
- A unified data foundation across CRM, point-of-sale, contact-center, and loyalty systems
- Executive real-time insights and KPI tracking
- Revenue acceleration with lead prioritization
- Customer-experience and operations orchestration
- AI-driven recommendations for personalization, routing, and next-best action
- Customer segmentation
- SOC 2 Type II certification
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About harpin AI
What it is
harpin AI is a customer data platform that ingests records from CRMs, point of sale, contact centre, property management and loyalty systems, performs identity resolution to work out which records are the same person, and feeds recommendations back to sales, support and marketing.
Why it's different
Identity resolution is the unglamorous problem underneath most customer data work, and it is harder than it sounds. The same person is three records because they used a different email, a maiden name and a mistyped postcode, and every analysis built on top inherits that error. Doing it in real time rather than in an overnight batch is what makes it usable at the moment someone calls. The caveats: identity resolution is probabilistic, so it produces both false merges and missed matches, and a false merge is the worse one — it shows one customer another's history. Consolidating customer identity across systems also concentrates personal data in a way that carries real obligations under GDPR and similar regimes.
How people use it
It is used where a customer touches several channels and the organisation looks incompetent for not knowing — hospitality, multi-location retail, property. The value shows up at the point of contact, when an agent sees the whole history rather than one system's fragment. Test the matching thresholds carefully on real data, since the default balance between merging too eagerly and not enough is rarely right for a given business.
Written by the n3os team. We are not affiliated with harpin AI.
This listing was written from public information, without harpin AI’s involvement. If you own it and something here is wrong — or you would rather not be listed at all — email us and we will correct or remove it.
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